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FAQ's


I have changed my mind, how can I return an item?

Firstly, fill in your returns form stating all reasons for return. There is a collect+ label printed on your delivery note, attach the label to your parcel and return to your nearest collect+ store Click here to find your most convenient Collect+ store . If you decide to return a non-faulty item/s, we will deduct the returns cost of £2.95 from your refund.

My order is damaged/Faulty - What do I do?

Firstly, fill in your returns form stating all reasons for return/exchange. You must return all items within 7 days of receipt.

There is a collect+ label printed on your delivery note, attach the label to your parcel and return to your nearest collect+ store. Click here to find your most convenient Collect+ store. 

How do I obtain FREE delivery?

Click here to see the FREE delivery options available.

 

How long will it take to receive my delivery & how much will it cost?

Click here to view our delivery information.

Where can I get my order delivered to?

We deliver to all UK addresses & Collect+ stores. Click here to find your nearest Collect+ store. 

Click here to view our delivery information. 

Who will deliver my order?

We use Yodel as our home delivery courier and we also offer Collect+ delivery. Click here to view your nearest Collect+ store.

What happens if I am not in if my order arrives?

Our Yodel driver will have left a card with a parcel reference number on it. With this number you can find out where your parcel is and re-arrange a delivery over the phone or through our online tracking system.

 

 

Can I change my delivery address?

Once an order has been processed the delivery address for that order cannot be changed. We are also unable to redirect mail once an order has been processed.

Where can I buy a gift card?

You can buy gift cards from your nearest DW Sports store. Click here to view the store locator.

 

Where do I find the size guide?

Click here to view the size guide.

How do I update my personal account details?

You can edit all your personal details on your account when you sign in. 

How do I unsubscribe from Laticsstore.com promotional emails?

You can unsubscribe by clicking on the 'unsubscribe' link on the footer of your promotional email. 

I have forgotten my password?

Go to the Laticsstore.com login page for registered users, click on the forgotten password link. A password generator will appear on screen, enter your registered email address. You will receive a password-reset email within 24 hours. 

What are the benefits of entering my birthday?

Laticsstore.com advise you add your birthday when you choose to register with us. This enables us to send you various offers & promotions around your birthday. 

Do I have to create an account to buy from DW Sports online?

This is not necessary, You can buy items as a guest user. 

How can I see my order history?

You are able to view your order history when you log into your account. 

I'm having trouble placing an order?

Please email the Laticsstore customer service team on online@dwsports.com

How can I amend my order?

Please email the Laticsstore.com customer service team: online@dwsports.com

How do I change my address after I have placed a order?

Unfortunately you cannot change an address once an order has been placed.  

How do I cancel my order?

Please refer to the tracking page on your account for current status of order. 

Can I place a order by telephone?

Laticsstore.com advise you place all orders via online, however if your order exceeds £300.00 basket value you will be prompted to contact customer services. 

Will I be charged VAT on my order?

Prices quoted on the website are inclusive of VAT where it is applicable. If you reside in a location, which is VAT free such as the Channel Islands, it will be your responsibility to claim back the VAT which you pay. 

If you require a VAT receipt please contact Laticsstore.com customer services: online@dwsports.com

 

How can I contact Laticsstore.com?

Contact Email: online@dwsports.com
Head Office: Dave Whelan Sports Ltd, Whelco Place, Enfield Street Industrial Estate, Pemberton, Wigan, Greater Manchester WN5 8DB
Opening Times: Monday - Friday 09:00 - 17:00

I have changed my mind, how can I return an item?

Firstly, fill in your returns form stating all reasons for return. There is a collect+ label printed on your delivery note, attach the label to your parcel and return to your nearest collect+ store Click here to find your most convenient Collect+ store . If you decide to return a non-faulty item/s, we will deduct the returns cost of £2.95 from your refund.

My order is damaged/Faulty - What do I do?

Firstly, fill in your returns form stating all reasons for return/exchange. You must return all items within 7 days of receipt.

There is a collect+ label printed on your delivery note, attach the label to your parcel and return to your nearest collect+ store. Click here to find your most convenient Collect+ store. 

Where should I post my return to if I do not wish to use a collect+ label provided?

Return your item via a tracked method and keep the proof of return from the courier service.

Or, 

You can use the Yodel Home Return service, which takes 2-4 working days and can be collected from the comfort of your home. Email customer service to arrange a collection on online@dwsports.com 

The service cost £5.99 and we be deducted from your refund.

Returns Address: 

Laticsstore.com Returns Department,

Whelco Place, Enfield Street Industrial Estate,

Pemberton,

Wigan,

Greater Manchester

WN5 8DB

How long will it take to process my return?

Laticsstore.com will process your refund within 28 days of receipt. 

I have received a item I didn't order - What should I do?

Please contact Laticsstore.com customer services: online@dwsports.com

I am missing an item - What should I do?

Please contact Laticsstore customer services: online@dwsports.com

Can I exchange items?

We only accept exchanges for faulty or damaged items, these must be returned within 7 days of receipt.  

How do I obtain FREE delivery?

Click here to see the FREE delivery options available.

 

What happens if my parcel is missing or damaged?

Contact the Laticsstore.com customer services on online@dwsports.com

What happens if the items in my order are delayed?

In the event of delayed items you will be contacted by customer services.

Please note all personalised products have a delay of upto 2 working days. 

 

How long will it take to receive my delivery & how much will it cost?

Click here to view our delivery information.

How can I track my order?

Log into your Laticsstore.com account and select the 'Track my Order' tab this will show the status of your order.

Where can I get my order delivered to?

We deliver to all UK addresses & Collect+ stores. Click here to find your nearest Collect+ store. 

Click here to view our delivery information. 

Who will deliver my order?

We use Yodel as our home delivery courier and we also offer Collect+ delivery. Click here to view your nearest Collect+ store.

Can I change my delivery address?

Once an order has been processed the delivery address for that order cannot be changed. We are also unable to redirect mail once an order has been processed.

What happens if I am not in if my order arrives?

Our Yodel driver will have left a card with a parcel reference number on it. With this number you can find out where your parcel is and re-arrange a delivery over the phone or through our online tracking system.

 

 

Do you ship internationally?

Unfortunately, we do not ship internationally at this current time.

Do you deliver to PO Box addresses?

We do not ship to PO Box addresses.

Where can I find the customer services helpline number?

The contact number for the Laticsstore.com customer service helpline is: online@dwsports.com

Do you deliver to the Scottish Highlands and islands?

Yes we deliver to Remote Areas this can take up to 8 working days and include the following postcodes:  

FK18-19
HS1-9
IM1-9,99
IV1-28
IV30-32
IV36
IV40-49
IV51-56,63
KA27-28
KW1-3
KW5-17
PA20-38
PA41-49
PA60-78,80
PH17-26
PH30-44
PH49-50
PO30-41
TR21-25

ZE1-3

Do you deliver to the Channel Islands?

Unfortunately, We do not delivery to the Channel Islands.

You said that the bank has refused authorisation to ship my order, but the money has been taken fro

We do not take payment until the item has been dispatched. However your funds are retained and will be automatically released within 5 days.

What payment methods can I use?

We currently accept the following payment methods:

  • MasterCard  
  • Maestro
  • Visa
  • Visa Credit / Debit
  • Paypal

We regret that we can only accept cards issued in the UK as methods of payment.

We regret that Solo cards cease to be valid methods of payment on 31/03/11 and will not be accepted for payment after that date.

How do I pay?

Enter your card details or Paypal information at the payment stage in checkout. 

How do I use discount/promotional codes?

You can add your promotion/discount code at the checkout.

Why has my payment been declined?

Please contact your bank for further information.

What is a security check?

A online security check verifies you are the owner of the payment method.

Can I use a international card to purchase?

Unfortunately we can only accept cards which are registered in the UK. 

What is a pre-order?

A pre-order product is a product that has not yet been released. By pre-ordering, you are reserving the product for launch date.

When will my payment be taken for my pre-order product/s?

Payment for pre-order products will be taken on day of dispatch. 

When will my pre-order be delivered?

If you have ordered pre-order items with a launch date, we will then reserve your total order until the launch date. The total order will be dispatched from us on or before the day of the launch.

What happens If I place a order with a pre-order item/s included?

Part of your payment will be taken for the non pre-order items on dispatch and the remaining funds will be held until your pre-order has been dispatched.

When will my personalised pre-order be delivered?

If you have ordered pre-order items with a launch date, we will then reserve your total order until the launch date. The total order will be dispatched from us on or before the day of the launch.

When will my payment be taken for my personalised pre-order product?

Payment for personalised product will be taken on the day the order is processed.

What is your personalisation policy?

Once you place a personalisation order a payment will be taken straight away from your bank account and your order will be non-refundable. We are unable to re-sell personalised items. 

What is a personalised product?

A item you can have printed with your name and/or number.

Where do I find the size guide?

Click here to view the size guide.

Where can I find the store locator?

Click here to view the store locator. 

Can I use my gift card/s online?

Unfortunately, we do not accept gift cards online. 

Where can I buy a gift card?

You can buy gift cards from your nearest DW Sports store. Click here to view the store locator.

 

How long are gift cards valid for?

 

 

 

Full balanced gift cards:

The full balance on the card is valid indefinite. 

Used/part balanced gift cards: 

Your card will automatically expire 24 months after the last date you used the card to make a purchase. The remaining balance will be deducted. 

To check the balance on your card please call customer services: online@dwsports.com

 

How do I check the balance on my gift card?

 You can go to a DW Sports store and check the balance at the tills. Alternatively, you can email customer services on: online@dwsports.com

 

 

What happens if a item is out of stock?

If an item is out of stock on your order we will ship the available items and you will only be charged for delivered. 

Do we price match?

No, We are a specialist retailer. We ensure our prices are competitive to the market. 

Can we order through Email/fax?

Unfortunately you can only order online or via customer services hotline: online@dwsports.com

Can I order over the phone?

Yes, You can order over the phone. If you wish to pay through Paypal you will need to place your order via online.

Can I add/delete items to my order?

Once an order has been placed items cannot be added or deleted. 

Do you use cookies?

Yes, DW Sports uses cookies to ensure that we give you the best experience on our website. If you continue we assume that you consent to receive all cookies on the DW Sports website 

 

What are the different types of cookies?

A cookie is a tiny information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits. These types of files do a number of different jobs such as remembering your product preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. These “cookies” are divided into the following categories:

Shopping Bag

These cookies are essential in order to enable the site to provide services you have asked for such as remembering your shopping bag items.

Google Analytics

This type collect anonymous information on how people use the site and the data is merged with other users to enable us to improve how the site operates. For example we utilise Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.

Functionality Cookies

These remember choices you make such as language, search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate with your selections and make the visits more tailored and pleasant. The information is also merged with other users on an anonymous basis to enable us to improve how the site operates. For example our Saved Items feature utilises a cookie to remember the products which you have expressed a wish to save whilst browsing our

Targeting Cookies or Advertising Cookies

These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties such as third party affiliates/advertisers. 

Who are VeriSign?

VeriSign, Inc. is the leading provider of digital authentication services and products for electronic commerce and other forms of secure communications. For more information on VeriSign please visit their web site at http://www.verisign.com

If you have any concerns about the security of our site, or if you have any further queries, please email customer services: online@dwsports.com

What is a cookie?

A cookie is a tiny information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits. These types of files do a number of different jobs such as remembering your product preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. 

Does the 10% off in-store apply to online purchases?

Registered customers:

You will have to register your gym membership number against your account to qualify for the 10% loyalty discount. This will automatically be applied at checkout.

Non – registered customers:

Alternatively, for all non-registered users: you can add your gym membership number in the promo code field at checkout to qualify for your 10% off.

 

Your 10% loyalty discount can only be used on full price items. This excludes all reduced, sale, discounted and promotional items.  

 

How do you protect my personal information?

We implement a number of sophisticated security measures to ensure the safety of the personal information you provide. The information is contained on a secure server, which is accessible only by a limited number of employees who have authorised access rights to such information.

What is your privacy policy for children using the website?

Laticsstore.com encourage all persons under 13 to talk with their parents or legal guardian before submitting any information to this website or indeed any other website. However, Laticsstore.com believes that ultimately it is the responsibility of parents or legal guardians to supervise children when online and recommends that parental control tools be put in place.

No information collected from anyone under the age of 18 will be used for any marketing or promotional purposes. 

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